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1. Order Fulfillment

All orders are dispatched to our fulfillment vendor within 3 business day of being placed. Once your order has been handed off to our vendor, it cannot be modified or cancelled.

2. Returns

Unopened bags of kibble in their original condition may be returned within 30 days of delivery. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

3. How to Initiate a Return

Contact us at Info@thedogdining.com or call +66811725971 with your order number and reason for return. We will respond within 3 business days with return instructions.

4. Refunds

Approved refunds are processed within 5–7 business days to your original payment method. You will receive a confirmation email once your refund has been issued.

5. Damaged or Incorrect Orders

If your kibble arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with a photo of the item. We will cover return shipping and send a replacement or issue a full refund at your preference.

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Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, email address, shipping address, and payment details — as well as information collected automatically through cookies and standard web analytics (IP address, browser type, and pages visited).

2. How We Use Your Information

We use your information to process and fulfill orders, send order confirmations and shipping updates, improve our website experience, send marketing emails (with your consent), and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share necessary order details (name, telephone number and shipping address) with our third-party fulfillment vendor solely for the purpose of delivering your order. All partners are bound by confidentiality obligations.

4. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function properly as a result.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

6. Your Rights

You may have the right to access, correct, or request deletion of your personal data. To make a request, please contact us via Info@thedogdining.com

7. Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children.

9. Governing Law

This Privacy Policy is governed by the laws of Thailand.

10. Changes to This Policy

We may update this policy from time to time and will notify you of significant changes by posting the revised policy on this page with an updated effective date.